Forget generic contact centers! Acquiring BPO is different. We combine stunning talent with the most advanced technology to ensure that your eCommerce company continues successful expansion into global markets. We give your brand the power to provide awesome customer experiences, shrink costs, simplify operations and drive up sales. Our highly trained staff scours every engagement channel, answering questions in a flash. We help you cut through the clutter and achieve consistent growth.
Customer Experience,
Not Price Wars!
The key to customer loyalty in 2023 is excellent service. From heart-winners to bottom line boosters, we offer a proactive customer experience center. Dedicated resources cover your contact center and back-office, while omni-channel tools provide a cross channel seamless experience.
Adapt and survive in an
ever-changing e-commerce world.
We have high-performing teams to provide On-Shore and Off-Shore solutions You don't need to worry about staffing issues or not being ready for peak seasons any more; seamlessly expandable when new market demands!
Automate to foster 24/7
Support and Growth.
With customers increasingly going online, automation enables 24-hour service; greater efficiency by staff members and combines inventory with fulfillment. We provide AI driven Robotic Process Automation (RPA) to eliminate tedious tasks, and take preventive action against mischievous frauds.
The security that protects your customers and data
We take information security seriously. Our services are covered by rigorous compliance regimes, which includes Global PCI-DSS accreditation and SOC 1&2 attestations. Your customers 'data is always safe with you!
Our global management team, well versed in eCommerce, leads our talented resources to achieve operational excellence for your online brands.
Specially-trained sales and customer service agents stand by ready to bend with your business. Whenever you introduce a new product, when there's high season workloads, just give us the call.
We add IT and AI to our products design innovations and zealously explore breakthrough 24-hour omni-channel customer value experiences.
With double redundant networks, secure onshore data storage and a specially made design you get the peace of mind; that for voice, video and message traffic needs - there is full network availability guaranteed.
E-Commerce BPO services
Our solutions include, but are not limited to:
Copywriting
Customer Service
Customer Surveys
Design & development
Inventory Management
IT Support
Market Research
Order Fulfilment
Order Processing and Management
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A Frictionless Partnership
Local Client Relationship Managers and PRINCE2-qualified Project Managers guarantee an easy transition, on-the-spot assistance, and fit into cultural environment.